Privacy Policy

 

Last Updated Date: 3/22/2024

 

Rite Aid respects your concerns about privacy. This Privacy Policy (“Policy”) describes the personal information we may obtain about you, including when you visit our retail stores, use the Rite Aid website, the Rite Aid Online Store, the Rite Aid Pharmacy mobile app, our Text Messaging Program, and other related online and offline services and communications with us (collectively, the “Sites”). We also describe how we may use and disclose that information, and explain the choices available to you regarding our use of the information, the measures we take to protect the security of the information, and how you can contact us if you have any questions about our privacy practices.

 

Please note that the personal information we may obtain in some circumstances can include “protected health information” (“PHI”), which is subject to specific privacy and security protections under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). Please see our HIPAA Notice of Privacy Practices to learn how we handle PHI and specific rights you have in regard to your PHI. That PHI-specific notice takes precedence and supersedes this Policy in the event of any conflict.

 

This Policy and your use of any of our Sites is subject to our Terms & Conditions (“Terms”), and by registering for or otherwise using our Sites, you agree to be bound by our Terms and this Policy. If you have questions about this Policy, please contact us as directed below.

 

1. Information We Obtain

 

Some of the information we collect is personal information, which generally means information that identifies you as an individual, or other information we associate with it. We may obtain personal information in various ways, such as when you visit our Sites, including at stores, our website, or when creating a Rite Aid account. 

 

(A) Information We Collect From You

 

The types of personal information we may obtain directly from you include:

 

• contact information, such as name, phone number, postal address and email address;

• demographic information, such as date of birth and gender;

• transactional information, such as payment card information (e.g., card number, expiration date, and security code), bank account number, and purchase history;

 

• information associated with a Rite Aid account, including login credentials (e.g., username and password), profile information and subscription preferences, loyalty programs like RiteAid Rewards (previously wellness+) and available discounts, coupons and promotions;

 

• information related to prescription management (such as medical information and prescription numbers);

 

• comments, product reviews and other content provided through or in connection with our Sites;

• geolocation data associated with your use of the Sites;

 

• for individuals who apply for a career opportunity with Rite Aid: contact information, data submitted on a résumé or in a job application, and other information we obtain to administer the careers process; and

• for individuals who provide services to Rite Aid: contact information and other details we may obtain in managing our relationship with such service providers.

 

We maintain equipment in our retail stores which may capture information about shoppers, including cameras used for security and operational purposes, in-store networking equipment, and supporting your participation in our loyalty program and use of coupons or promotions we are offering.

 

We also may obtain other information about you in ways we describe at the time we collect the information or otherwise with your consent.

 

If you provide us with personal information about any other individual (such as a family member), you represent that you have any necessary consents to give us their information for use in accordance with this Policy.

 

 

(B) Information We Collect Automatically

 

When you interact with our Sites, we can obtain certain information by automated means (collectively, “Online User Activity”) through cookies, web server logs, web beacons and other similar technologies implemented on our website and mobile app. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server.

 

We may use these automated technologies to collect information about your device (e.g., computer, mobile phone), browsing actions, and usage patterns. The information we obtain in this manner may include your device IP address, identifiers associated with your devices, types of devices connected to our services, web browser characteristics, device characteristics, language preferences, referring/exit pages, clickstream data, and dates and times of website visits. These technologies help us (1) remember your information so you will not have to re-enter it; (2) track and understand how you use and interact with our products and services; (3) tailor our Sites around your preferences; (4) measure the usability of our Sites and the effectiveness of our communications; (5) provide customer support; and (6) otherwise manage and enhance our Sites and marketing activities.

 

Your browser may be configured to alert you when receiving certain types of cookies or enable you to restrict or disable certain types of cookies. You can find out how to do this for your particular browser by clicking “help” on your browser’s menu or visiting www.allaboutcookies.org. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your device. Our Sites are not designed to respond to “do not track” signals received from browsers. Please note that without cookies you may not be able to use or benefit from all of the functionality or features on our Sites.

 

 

(C) Third-Party Web Analytics Services

 

We use third-party web analytics services on our Sites, such as Google Analytics and Adobe Analytics. The service providers that administer these services use automated technologies to collect data (such as IP addresses, cookies, and other device identifiers) to evaluate use of our Sites. To learn more about Google Analytics and how to opt out of their tool entirely, please visit www.google.com/analytics/learn/privacy.html. These services generally keep Online User Activity anonymized and/or operate under a strict services agreement with us in regard to the handling of personal information.

 

 

(D) Online Tracking And Third-Party Advertising

 

We may use certain cookies known as “Third-Party Advertising Cookies” or Advertising Cookies as well as other advertising techniques (that do not involve pharmacy and healthcare services) to share limited identifying information including Online User Activity with advertising partners to provide you with advertising about products and services tailored to your interests. You may see our ads on other websites or mobile apps through this technique, since it enables us to target our messaging to users considering demographic data, users’ inferred interests and browsing context. In similar fashion, ad technology companies track users’ online activities over time by collecting information through automated means, including through the use of cookies, web server logs, web beacons and other similar technologies. This information is used to show ads that may be tailored to individuals’ interests, to track users’ browsers or devices across multiple websites, and to build a profile of users’ online browsing activities. The information collected may include data about users’ visits to websites that participate in the online ad ecosystem, such as the pages or ads viewed, and the actions taken on the websites. This data collection takes place both on our Sites and on third-party websites that participate in the online ad ecosystem. This process also helps us track the effectiveness of our marketing efforts. To learn how to opt out of interest-based advertising, please

visit www.aboutads.info/choices and http://www.networkadvertising.org/choices/.

 

You can opt-out of Third-Party Advertising Cookies on our Sites by doing the following:

 

• Select “My Privacy Choices” link at the bottom of our website page;

 

• Select “Advertising Cookies” and use the toggle button to block advertising cookies;

 

• Select “Save Preferences.” 

 

Please note that you may need to opt-out separately on each browser and device this way. In addition, our Sites endeavor to process “Global Privacy Control” (GPC) signals from web browsers by automatically opting-out users from Third-Party Advertising Cookies, although GPC technology is not fully developed and it is not yet supported by all browsers. 

In addition to turning off Third-Party Advertising Cookies, you can opt-out of any other Third-Party advertising activities by submitting our Opt-Out Form. 

 

 

(E) Information we Receive from Third-Parties

 

We may receive information you provide on behalf of third-parties, or third-parties provide on your behalf, including but not limited to healthcare providers and gift card purchasers/recipients. We may receive information from or about you if you follow or engage with us through social media platforms that we use. We may also receive information from sources assisting us with (i) enhancing or correcting our customer records; (ii) performing marketing and research services; or (iii) detecting fraud or theft. In the event we acquire a business, we may receive information from the seller of such business.

 

2. How We Use the Information We Obtain

 

We may use the personal information we obtain to:

 

• provide our products and services, such as to create and manage Rite Aid accounts and loyalty programs, facilitate purchases at our Sites, process and fulfill orders, keep you informed about the status of your orders (including messaging with Rite Aid pharmacists, who may provide you with health care information), and provide related customer and technical support;

 

• personalize your experience on our Sites, and communicate with you about products and services that may be of interest to you, including promotional materials about Rite Aid and third-party products and services;

 

• provide and administer your participation in surveys, events, contests and programs (including discount or coupon-related offers);

 

• provide you with location-based information (such as finding a Rite Aid store near you);

 

• operate, evaluate, develop, manage and improve our business (including operating, administering, analyzing, and improving our Sites; developing new products and services; managing and evaluating the effectiveness of our communications; conducting market research, aggregating and anonymizing data, and performing data analytics; facilitating the provision of services to Rite Aid; and performing accounting, auditing, and other internal functions);

• protect against, identify, and respond to suspected fraud, criminal activity, violations of law or our Terms and other policies, or any harm to our staff or any other individual; and

 

• comply with and enforce applicable legal requirements, relevant industry standards, contractual obligations, and our policies, including this Privacy Policy, our HIPAA Notice of Privacy Practices, and our Terms and Conditions.

 

We also may use the personal information we obtain in other ways for which we may provide specific notice at the time of collection or otherwise with your consent.

 

3. How We May Share Information

 

We may share information about you with the following categories of third-parties, where consistent with this Policy and applicable laws:

  

• We may share your information as instructed by you, such as with healthcare providers, pharmacy benefit managers (PBMs), discount card providers and others at your express direction;

 

• We engage in some forms of third-party advertising activities (that do not involve pharmacy and healthcare services), which you can opt-out of, as described in Section 1(D) above; 

 

• Our legal affiliates and agents in connection with our business operations;

 

• Our service providers (e.g., IT services, maintenance and hosting of our Sites, payment processors, marketing and analytics, customer communications, order fulfillment and shipping), but we only provide information to these providers to perform their required functions on our behalf; and

 

• Third-party brand manufacturers with whom we may partner to develop discount or coupon programs for retail products, and likewise with third-parties who provide services that we offer through our Sites. 

 

We also may disclose information about you in certain unusual circumstances, including (1) if we are required to do so by law or legal process; (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise, or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual fraud or other illegal activity; or (6) in the event we sell or transfer (or contemplate the sale or transfer of) all or a relevant portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution, or liquidation).

 

4. Links to Other Online Services

 

Our Sites may provide advertisements for or links to other online services for your convenience and information, and may include third-party features such as apps, tools, payment services, widgets and plug-ins (e.g., PayPal, Facebook, Twitter, Instagram, LinkedIn and YouTube). These third-party online services and features may operate independently from us. The privacy practices of the relevant third-parties, including details on the information they may collect about you, is subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked third-party online service or feature is not owned or controlled by us, Rite Aid is not responsible for these third-parties’ information practices.

 

You may see us promoted by other businesses on various websites, social media and other platforms. Please note that we do not always have complete information about where our brand may be displayed or promoted, and if you believe that we are featured in venues that are inappropriate or offensive, please contact us as directed below.

 

5. Your Choices

 

(A) Choices Available to All Individuals

 

We offer you certain choices in connection with the personal information we obtain about you.

• Accessing and Correcting Your Information: Keeping your account information up to date is very important. You can generally review or update your personal information, preferences and communication settings by logging in to the Sites online or by contacting us as directed below.

        

• Marketing Emails: From time to time, we, or the brand/services partners we engage with as described above may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communications. In addition to changing communication preferences in your account (as noted above), you may unsubscribe from such marketing communications at any time by selecting the unsubscribe option within the body of the e-mail. Even if you opt out of receiving such communications, we will continue sending you non-marketing email communications, such as administrative or transaction alerts.

 

• Cookies: As described above, web browsers may offer users the ability to disable receiving certain types of cookies; however, if cookies are disabled, some features or functionality of our Services may not function correctly.

 

• Third-Party Advertising: We may work with advertising partners who collect information about your online activities and provide you with choices regarding the use of your browsing behavior for purposes of targeted advertising. Popular advertising services you may opt out of targeted advertising from include Google, Facebook, the Network Advertising Initiative and Digital Advertising Alliance. See Section 1(D) above for directions to opt-out of third-party advertising.

 

• Mobile Apps: You may request that your account be terminated, and information deleted via our mobile app in the account settings tab (subject to legally required or otherwise necessary retention of customer records).

 

 

(B) Notice Regarding Text Messages

 

We offer service-related and/or promotional messages. If you provide your mobile phone number to the pharmacy and/or affirmatively consent to receive text messages from us by  enrolling in any text messaging program, you will receive messages via text unless you opt out of the text messaging program. Message frequency may vary. If at any time you would like to stop receiving text message notifications, please text “STOP” in reply to our message, we will send you a reply message to confirm that you have been unsubscribed and you will no longer receive messages from us. (If you attempt to opt-out through other means the request may not be properly received and processed by us.) If you want to join again, just sign up as you did the first time, and we will start sending messages to you again. If at any time you forget what keywords are supported, just text “HELP” back to us and we will respond with instructions on how to use our service as well as how to unsubscribe.

 

Participating carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For any questions about our text program, you can contact us as provided below.

 

(C) State-Specific Privacy Rights

 

The residents of certain states are entitled to additional privacy disclosures and privacy rights. Please see the end of this Policy regarding such disclosures and to learn more about exercising those rights.

 

 

6. How We Protect and Retain Personal Information

 

We maintain administrative, technical, and physical safeguards designed to protect personal information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. No data transmission or storage is 100% secure, and we cannot guarantee that information you send to us online or via email, or information that we maintain about you, will not be accessed, disclosed, altered, or destroyed. We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your personal information. To the extent the law of your jurisdiction allows for notification of a security or privacy incident via e-mail or the Services, you agree to accept notice in that form.

 

We retain personal information based on a number of factors, including (i) for business purposes such as for as long as your account is active, as long as is reasonably necessary to provide you with our products and services, and for the other purposes we use your information as described above, and (ii) as reasonably necessary to comply with our legal obligations, resolve disputes and enforce our agreements. We may also retain cached or archived copies of your information for a reasonable period of time. 

 

7. Children’s Personal Information

 

Our Sites are designed for a general audience and are not directed to children under the age of 13. We do not knowingly collect or solicit personal information from children under the age of 13 through our Sites, and endeavor to promptly delete such information if we become aware of it. If you believe that a child under the age of 13 may have provided us with personal information online without parental consent, please contact us as directed below.

 

8. Updates To This Privacy Policy

 

We may update this Policy from time to time and without prior notice to you, such as to reflect changes in our personal information practices with respect to our Sites, or to comply with new privacy laws or best practices. We will indicate at the top of the Policy when it was most recently updated. By continuing to use any Sites after such a change, you agree to the updated Policy.

 

9. How To Contact Us

 

Please contact us if you have any questions or requests in regard to this Policy or our handling of your information, such as to update or correct your information or preferences, or to submit a request.

 

You can contact us by phone at: 1-800 RITE AID (1-800-748-3243).

 

Hearing or Speech Disabled: Dial 711 to reach us through the National Telecommunications Relay.

 

You also may write to us at: Attn: Privacy Officer, Rite Aid, 200 Newberry Commons, Etters, PA 17319.

 

10. State-Specific Notices

 

NOTE: Rite Aid is subject to federal privacy laws under HIPAA as described in our HIPAA Notice of Privacy Practices, and it is therefore not subject to certain state privacy laws that exempt HIPAA-regulated organizations. However, we provide consumers with privacy rights that may be exercised in accordance with our HIPAA Notice of Privacy Practices, and additionally provide certain access, correction and opt-out services as described in Section 5 above.

 

(A) California Residents: Retail Customers

 

This Section is provided specifically for California residents. In addition to the disclosures and rights provided above in this Policy, if you are a California resident you may be entitled to additional information about our practices as well as the right to exercise certain requests regarding your personal information.

 

1. Additional Notice of Collection and Use of Personal Information

 

This Section elaborates on the disclosures at the top of this Policy in regard to the categories of personal information we may about you:

 

• Identifiers: identifiers such as a real name, alias, postal address, unique personal identifier (such as a device identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number, unique pseudonym, or user alias; telephone number and other forms of persistent or probabilistic identifiers), online identifier, Internet Protocol address, email address, account name,Social Security number, driver’s license number, passport number, and other similar identifiers;

• Additional Data Subject to (Cal. Civ. Code § 1798.80): signature, physical characteristics or description, state identification card number, bank account number, credit card number, debit card number, and other financial information;

• Protected Classifications: characteristics of some protected classifications under California or federal law, such as race, age, gender, disability status, and veteran status;

• Commercial Information: commercial information, including records of products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies;

• Biometric Information:  imagery of the face (e.g., for relevant healthcare services);

 

• Online Activity: Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with websites, applications or advertisements;

• Geolocation Data;

• Sensory Information: audio and visual information;

• Employment Information: professional or employment-related information that is typically found on a résumé;

• Inferences: inferences drawn from any of the information identified above reflecting your preferences, characteristics, and purchasing behavior.

 

We may use personal information as described above near the top of this Policy, which is further illustrated in this table:

 

Purposes	Identifiers	Additional Data Subject to Cal. Civ. Code § 1798.80	Protected Classifications	Commercial Information	Biometric Information	Online activity	Geolocation data	Sensory Information	Employment Information	Inferences
Performing services, including maintaining or servicing accounts, providing customer service, processing, or fulfilling orders and transactions, verifying customer information, processing payments, providing advertising or marketing services, providing analytics services, or providing similar services	X	X	X	X		X	X			X
Auditing related to a current interaction with you and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance	X	X	X	X		X	X			X
Short-term, transient use, including, but not limited to, the contextual customization of ads shown as part of the same interaction	X			X		X	X			X
Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity	X	X		X		X	X	X
Debugging to identify and repair errors that impair existing intended functionality	X	X				X	X
Undertaking internal research for technological development and demonstration	X			X		X	X			X
Undertaking activities to verify or maintain the service or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us	X			X		X	X

 

2. Our Prior Collection, Use and Disclosure of Personal Information

 

In addition to the description near the top of this Policy, for personal information we may have collected during at least the last 12-month period, we provide further below: (a) the categories of sources from which we may have obtained the personal information, (b) the categories of third parties with whom we may have shared the information, (c) the categories of personal information we may have sold, and (d) the categories of personal information we may have disclosed for a business purpose.

 

a. Sources of Personal Information

 

 

 

Categories of Sources of Data Collection	Identifiers	Additional Data Subject to Cal. Civ. Code § 1798.80	Protected Classifications	Commercial Information	Biometric Information	Online activity	Geolocation data	Sensory Information	Employment Information	Inferences
Directly from you, such as when you make a purchase or use a service in a Rite Aid store, when you visit a store, on riteaid.com, or when you sign up for a Rite Aid  rewards account	X	X	X	X		X	X	X		X
From your device(s), such as when you visit our Sites	X	X	X	X		X	X			X
Vendors who perform services on our behalf	X	X	X	X		X	X	X		X
Our joint marketing partners	X			X		X	X			X
Online advertising companies	X		X	X		X				X
Consumer data resellers	X		X	X						X

 

 

b. Sharing of Personal Information

 

 

Categories of Third Parties	Identifiers	Additional Data Subject to Cal. Civ. Code § 1798.80	Protected Classifications	Commercial Information	Biometric Information	Online activity	Geolocation data	Sensory Information	Employment Information	Inferences
Our affiliates	X			X
Vendors who perform services on our behalf	X	X	X	X		X		X		X
Professional services organizations, such as auditors and law firms	X	X	X	X		X	X	X	X	X
Our joint marketing partners	X		X	X		X	X			X
Online advertising services	X		X	X		X	X			X
Government entities	X	X	X	X			X	X
Data analytics providers	X		X	X		X				X
Social networks	X					X	X
Consumer data resellers	X		X	X		X				X

 

c. Sale or Sharing of Personal Information

 

We may “sell” to, or “share” with, third-parties (as such terms are defined under applicable state privacy laws) certain (i) Identifiers, (ii) Commercial Information, (iii) Online Activity, and/or (iv) Inferences, primarily to engage in online advertising activities and provide tailored content and ads that may be of interest to you. You have the right to opt out of this disclosure of your information, as detailed below.

 

We do not sell or share information about individuals between 13-16 years old without affirmative authorization to do so, if we have actual knowledge of the individual’s age. As noted above, we do not knowingly collect or use information from minors under 13 without parental consent.

 

 

d. Disclosure of Personal Information for a Business Purpose

 

We may have disclosed all of the categories of personal information described above to affiliates and service providers for a business purpose as described above.

 

3. Your Additional Privacy Rights

 

If you are a California resident you can exercise certain additional rights regarding your personal information, as described below.

 

a. Access, Correction and Deletion Rights

 

• You may request a copy of the following: (1) the categories of personal information we collected about you; (2) the categories of sources from which the personal information is collected; (3) the business or commercial purpose for collecting or selling (if applicable) the personal information; (4) the categories of third-parties with whom we shared personal information, and the categories of personal information shared; and (5) the specific pieces of your personal information that we have collected, used, disclosed, or sold. 

 

• You may request that we (and our service providers) correct your personal information if it is inaccurate or delete your personal information. Note that deletion requests are subject to certain limitations, for example, we may retain personal information as permitted by law, such as for tax or other record keeping purposes, to maintain an active account, to process transactions and facilitate customer requests, and for certain other internal business purposes described in our Policy.

 

       Before submitting any request, please note the following important information:

 

• You may directly access much of your personal information if you have an account with us by logging in to the Sites and visiting your account page (e.g., contact information, profile). Likewise, you may directly correct some of your personal information on your account page 

 

• If you are submitting a deletion request, your account will be permanently terminated and personal information on that account will be deleted consistent with any applicable laws. Once your deletion request is processed: (i) you will lose the ability to log into our Sites; (ii) you will no longer have a RiteAid Rewards account, so you will no longer be able to earn points; any accumulated points will be deleted, and you will no longer have the ability to redeem any points. To the extent we are able to link the information in your request to our marketing programs (e.g., email and text subscriptions), we will remove you from those programs, but depending on how you enrolled in those programs you may need to separately opt-out of them as described above. If your account is deleted, you will be able to open a new account in the future, but you will not be able to tie the new account to any past transactions or rewards program participation. 

 

            Rite Aid CCPA Consumer Request Metrics - Calendar Year 2023.

 

Year

2023

 

Request Type	# Of Requests	Average  Days Of    Responding
Do Not Sell My Information	636	9.9
Data Deletion	104	12.2
Info Request	14	30.2
Total	754	17.4

 

 

 

 

 

 

 

 

 

To submit an access, correction or deletion request: Click here or call us at 1-855-648-6980.

 

b. Opt-Out Rights

 

You have the right at any time to opt out of (i) any selling or sharing of your personal information to a third-party (excluding service providers or other exceptions permitted by law); (ii) any third-party targeted advertising (i.e., cross-context behavioral advertising); and (iii) any use of sensitive personal information (such as precise geo-location or financial information) except for the purposes it was collected and as otherwise permitted by law. As described above, certain identifying information with Online User Activity may be shared with brands/services we partner with, advertising businesses and other third-parties through Third-Party Advertising Cookies or other means. You are entitled to opt-out of these and other activities (some of which are referred to as a “Do Not Sell” right):

 

• Any selling or sharing of your personal information to a third-party (excluding service providers or other exceptions permitted by law);

 

• Any third-party targeted advertising (i.e., cross-context behavioral advertising); and

• Any use of sensitive personal information (such as precise geo-location information) except for the purposes it was collected and as otherwise permitted by law.

 

As provided above in Section 1(D), (i) anyone can opt-out of Third-Party Advertising Cookies on our Sites or rely on an automated GPC signal from the browser, and (ii) submit an opt-out form. Privacy laws may provide you with other opt-out rights which are inapplicable to us. In particular, we do not engage in impactful profiling activities with respect to our customers.

 

To submit an Opt-Out Request: Follow the directions in Section 1(D) above or call us at 1-855-648-6980.

 

c. Verifying and Processing Requests

 

To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to your personal information or complying with your request. You will be required to provide some information, based on the nature of your request, including, but not limited to: name, email, home address, date of birth, phone number, Rite Aid Rewards (formerly wellness+) look-up phone number and/or Rite Aid Rewards account number. In addition, if you ask us to provide you with specific pieces of personal information, we will require you to sign a declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request. If you designate an authorized agent to submit a request on your behalf (a) we may require you to provide the authorized agent written permission to do so, and (b) we may require you to verify your own identity directly with us as described above.

 

If we deny a privacy request, you may appeal the decision to us at the contact information provided below. To the extent possible, please describe the basis for your appeal and if there is any specific personal information that concern you. We will endeavor to provide a prompt response.

 

We may not, and will not, discriminate against any customer for exercising their privacy rights, including those provided by the applicable privacy laws. Please note that we may otherwise continue to share your personal information with our affiliates and service providers, and as otherwise directed by you, for the purposes described in our Policy.

 

To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request. This Policy is available in alternative formats upon request. Please contact Telephone # 717-214-8884, Email: Section504.CRC@RiteAid.com; Fax: 717-975-5711; Mailing Address: 200 Newberry Commons, Etters, PA 17319 to request this Policy in an alternative format. If you are deaf or hard of hearing and communicate by telephone by using teletype, you may contact us by calling 711 (the free nationwide telecommunications relay service). After calling 711, you may communicate to the Communications Assistant answering the 711 call that you wish to reach Rite Aid at 1-855-648-6980. The Communications Assistant will then facilitate the communications between you and the Rite Aid representative.

 

 

4. Additional Disclosures

 

The Rite Aid Rewards Program (the “Rewards Program”) is our loyalty program that offers Program members (“Members”) the opportunity to earn points (“Points”) in connection with their disclosure of personal information to Rite Aid as part of the Rewards Program.

 

Subject to certain restrictions, Members using a Rite Aid account subscribed to the Rewards Program (“Program Account”) at eligible Rite Aid stores, on the Rite Aid website, or on the Rite Aid app, can earn Points that can be used towards the purchase of eligible products and prescriptions. Members with at least 1,000 Points can convert their Points into merchandise credit called “BonusCash Rewards.” Members also may be eligible for additional savings, discounts, exclusive pricing, and promotional offers made available by Rite Aid as part of the Rewards Program. We may also send Members marketing and promotional communications (such as by email, text or through our mobile app. Please see our Rewards Program page as well as the program-specific terms here for more information, including with respect to enrollment and withdrawal from the Rewards Program, earning Points, and redeeming Points. Please note that Rewards Program offers and terms are subject to change from time to time.

 

Rite Aid does not generally assign monetary value to consumers’ personal information, and promotions associated with the Rewards Program can change continually. To the extent privacy laws requires that a value be assigned to such programs, or to the price or service differences they involve, the Points, additional savings, discounts, exclusive pricing, and promotional offers made available in connection with the Rewards Program are reasonably related to the value provided to Rite Aid by your personal information. In particular, Rite Aid values the information collected and used under each program as being equal to the value of the discounts or other benefits provided in each such program, based upon a practical and good-faith effort to assess, on an aggregate basis for all collected information: (i) the type of information collected in the Rewards Program (e.g., email address), (ii) the use of such information by Rite Aid in connection with its marketing activities, (iii) the range of discounts provided (which can depend on each individual’s purchases under such offers), (iv) the volume of individuals enrolled in the Rewards Program, and (v) the eligible products and services for which the benefits (such as a discount) can apply. These variable factors continue to change over time. This description is without waiver of any proprietary or business confidential information, including trade secrets, and it does not constitute any representation with regard to generally accepted accounting principles or financial accounting standards.

 

(B) California Residents: Non-Retail Customers 

 

Privacy rights apply to all individuals (not just retail customers), including job applicants, current and former employees, contractors and business partners. Due to the nature of these relationships, the collection and use of personal information can vary, but in general terms and in addition to all the disclosures above:

 

• Job applicants may provide us with personal information as part of an employment application and review process that includes the applicant’s contact information, education and employment history, resume and cover letter. We do not use this information for any purpose other than to evaluate the individual for employment with us and manage our careers program. Job applicants may provide additional information for routine background checks to a third-party provider of such services, under specific privacy terms and consents that will be provided at the time of collection.

 

• Employees receive information that provides additional details regarding our employee privacy practices.

 

• We collect contact information and other personal information reasonably necessary to engage and work with contractors and business partners in the course of a business relationship.

 

All such individuals who are California residents can request additional information about our privacy practices with respect to their information, as well as make the access, deletion, correction and opt-out requests as described above, by submitting the form available here by contacting us at 1-855-648-6980. Please provide sufficient information that we can identify you, and be aware that we may employ a more extensive authentication process to verify your identity before responding to your request. If you have any questions about the notices or rights above, or our privacy practices as they are relevant to you, please contact us at 1-855-648-6980.

 

(C) Residents of Nevada Only

 

For Nevada residents, please note that we do not sell personal information as defined by Nevada law (Nevada Revised Statutes, Chapter 603A, Section 1.6). You can submit a request to us regarding the sale of such information as directed by the contact information provided above.

 

(D) Residents of Washington (and other states with health data laws)

 

Please note that Rite Aid handles consumer’s health-related data (and any personal information associated with such data) as PHI subject to HIPAA and our HIPAA Notice of Privacy Practices.  

 

11. International Data Transfers And Use

 

Our Sites are controlled and operated by us from the United States and are not intended to subject us to the laws or jurisdiction of any state, country or territory other than those of the United States. Any information you provide through use of the Sites may be stored and processed, transferred between, and accessed from the United States and other countries which may not guarantee the same level of protection of personal information as the one in which you reside. However, we will handle your personal information in accordance with this Policy regardless of where your personal information is stored or accessed.